Frequently asked questions
After you have approved the quote and we have scheduled a scoop date, we will text you the day of, when we are on our way! When we arrive, we will walk a grid pattern in your yard and scoop every last piece of poop we can see. After the scoop, we will close and lock your gate, dispose of the waste in your trash receptacle, text with a photo of the closed/locked gate to inform you that we have finished, then we will clean/sanitize our equipment before moving to the next job. You do not need to be home thanks to our ability to keep your card securely on file through Jobber/Stripe.
No, but by accepting and paying for our services, you are simply giving Michigan Scoopers implied permission to visit your property to pick up your dog poop, clean your turf and perform our other services as outlined in our Legal Jargon page ! For canceling service, we only ask that you reach out 3 days before your next billing to cancel service.
Yes! Dogs don't stop pooping and we do not stop scooping. Winter presents it's own unique challenges so there can be some necessary service adjustments in the event of inclement weather. As long as it is not actively snowing, we will be there to scoop you on your regular day. If it is snowing heavily, we will have to skip the scoop until your following scheduled scoop. There are no credits given for skipped scoops as we are still scooping the same amount of poop the following scoop. You do have the option to pause your service during the winter months, but please note that there will be a spring start-up fee to remove the accumulated waste. These fees often can exceed $200+ dollars.
Dog going on vacation and there's no poop to scoop? Just give us a call or send us an email 3 days prior to your service and we will gladly pause service with no charge. If you're pausing due to financial reasons, please reach out to us. We would rather work with you on billing than allow the poop to accumulate which in turn would lead to higher charges when service is resumed!
Initial cleans/One-time clean charges are incurred for yards with more than one-week of accumulation due to the fact that we have to spend a lot more time cleaning. After your initial clean, the weekly scoop is much quicker and that is reflected in the pricing. If you have been using another service or have been keeping up with it yourself, the initial clean will be waived.
We accept all major credit cards! After your initial visit when we collect your first payment, your card info will be stored in our encrypted vault on Stripe.com for all future transactions. Please note that our employees cannot accept any form of payment at your home.
We work very hard to prevent any transfer of waste-borne disease by cleaning and disinfecting our hands, shoes, and rake tines and covering our entire scooping basket with a new trash bag before starting the next yard. By taking these extra precautions, we remove the possibility of cross contamination of waste-borne diseases like canine parvovirus from yard to yard. Plus, by helping you clean-up the dog poop in your yard, we eliminate odors and feces that attract flies, which love to transfer disease from yard to yard or from dinner plate to dinner plate.